1. Introduction

Evolutionary Ops (“we,” “us,” or “our”) is an India-based Virtual Assistant service provider catering to clients from the USA, UK, and Australia. We are committed to protecting the privacy of our clients and website visitors. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this Privacy Notice. If you do not agree with this policy, please refrain from using our services.

2. Information We Collect

To provide our services efficiently, we collect various types of information, including:

2.1 Personal Information

• Name, email address, phone number

• Business name, job title, and industry details

• Billing address and payment information (processed securely by third-party providers)

2.2 Business Information

• Documents, data, and files shared for virtual assistance purposes

• Project details and client preferences

2.3 Technical Information

• IP address, browser type, and device details

• Cookies and usage data for website analytics

2.4 Communication Records

• Emails, messages, and call logs related to our services

• Feedback, queries, and customer support interactions

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• To provide virtual assistance services efficiently

• To communicate with clients and process requests

3.2 Business Operations

• To enhance customer experience and improve service quality

• To personalize services based on client preferences

3.3 Security & Compliance

• To ensure secure handling of data and prevent unauthorized access

• To comply with applicable laws and regulatory requirements

3.4 Marketing & Communication

• To send service updates and promotional materials (only with your consent)

• To conduct surveys and gather feedback for service enhancement

4. How We Share Your Information

We do not sell, rent, or trade your personal or business information. However, we may share your information with:

• Service providers and subcontractors (e.g., payment processors, cloud storage providers)

• Legal authorities if required by law or to protect our legal rights

• Business partners for collaborative projects (with prior consent)

5. Data Security & Retention

We implement strong security measures to protect your data, including encryption, firewalls, and restricted access protocols. We retain your information only as long as necessary to fulfill our services or comply with legal obligations. After this period, data is securely deleted.

6. Your Rights & Choices

As a client from the USA, UK, or Australia, you have the right to:

• Access & Correct Your Data: Request access to your data and update inaccurate information.

• Withdraw Consent: Opt out of marketing communications at any time.

• Request Deletion: Ask for data deletion where applicable.

To exercise these rights, contact us at [email address].

7. Cross-Border Data Transfers

Since Evolutionary Ops operates from India, data collected from clients in the USA, UK, and Australia may be transferred and processed in India. We ensure such transfers comply with applicable international data protection laws.

8. Updates to This Privacy Notice

We may update this Privacy Notice from time to time. Any significant changes will be communicated via email or website updates.

9. Contact Us

If you have any questions about this Privacy Notice or your data rights, please contact us at:

Evolutionary Ops
info@evolutionaryops.com